HP 17.3 inch Laptop PC 17 -c3000 is saying serial # is wrong and its showing warranty pending

[Jo24558]

warranty is showing pending as of 1/7/25 and I purchased laptop on 12/3/24 it was delivered around Christmas time.  another problem I am having is it keep telling me the serial number is wrong and country of purchase is wrong.  The serial number I got from the laptop itself using fn plus esc and it is also on the underside of laptop so it is correct and  the country of purchase is also correct which is the United State.  Wrong is going on.  I purchase the laptop on HP.com.  

[Irfan_06 · Accepted solution]

Hi @Jo24558,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing a warranty dispute for your Laptop.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Kindly refer to the steps on this link to get the warranty updated and let me know if that fixes the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support