HP 17-cn0xxx laptop Shift + fn + f1-f12 don't map to F13 - F24

[Jacqueline28]

On previous HP laptops I was able to select the Shift + F8 to get the F20 functionality.  (The Shift + F8 is used by the VBE to step over a call.)  On my new laptop if I select Shift + fn + F8 it does nothing.  Nor can I do it on my husband's HP laptop bought last year.  I can do it when I attach a USB keyboard to my laptop.  

How do I get my laptop to recognize the Shift + fn + F8 as an F20 key?  I have tried mapping it using Microsoft PowerTools Keyboard Manager.  I tried mapping the F8 key to F20 and that did nothing too.  Does this mean that HP has dropped the F13 - F24 keys all together?

[Nal_NR]

Hi @Jacqueline28,

Welcome to the HP Support Community. 

I'd be happy to help you! 

Excellent description and a great diagnosis. It is greatly appreciated.           

This might require one-on-one interaction to fix the issue.

We have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers who should be able to sort this out. 

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