11-30-2018 01:29 PM
Product Nr N9E13UA#ABA
Unable to feature update to Windows 10, version 1803, existing version is 1607. I am asked to update bios in order to get the version 1803.
I have the desired bios update version F.45 Rev A (sp80252.exe) from the link that HP support provided for my notebook.
However it's related download information lists previous versions as F.43 Rev.A -Apr 20, 2017 and F.41 Rev.A -Oct 14, 2016 but my existing version F.42-11/30/2016 is not listed therein.
Please advise if it will be safe to install the downloaded bios update in this situation?
12-01-2018 03:48 AM
The fact that the website does not list all previous BIOS versions means nothing. This is not related to the latest version nor is an indication of a problem.
Download the latest version of the BIOS and try to install it >> https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-pavilion-17-g100-notebook-pc-series/84...
General instructions for BIOS installation and recovery >> https://support.hp.com/za-en/document/c00042629
Let me know how it goes
*** Click on the button below to accept this advice as a solution if it helped you
*** Don't hesitate to hit the THUMB-UP+ button below to say thanks or give like
HP Expert - volunteer - not employed by HP Inc. *** I express personal opinion only. *** IT Commodity and Cyber Security professional *** Location/timezone: Europe
11-14-2019 09:27 AM
I had the same issue, tried to fresh load the machine and couldn't boot from USB or Flash.
Problem I had was I couldn't load the BIOS cause I couldn't get back into windows.
So I created the USB Bios disk (that had multiple errors on 3 different machines)
In my win7 machine it had an instant error.
On a fresh loaded win7 machine it would look like it finished but would lock up and I had to CNTL+ALT+DEL
On a win10 machine it would start the process look like it finished and then the window would just close never saying Completed.
I was finally able to flash the bios by holding Windows Key+B and holding power on for 3 secs.
I continued to hold WinKey+B for maybe 8-10sec and the thing saw the flash drive, updated and worked!
I had a hard time finding how to flash the bios when I couldn't do it through the bios or windows.
Hope this helps.