HP 2000 problems

[sparrow101]

I'm having problems with my HP Pavilion 2000, I recently downgraded my operating system from windows 10 to windows 7 and I'm having trouble installing network adapter I used the one from the HP website and many more other sources. Me and my brother have the same laptop but the network adapter would successfully work and be installed to his computer but for mines it doesn't work. However, I mean it does load and let me download and all and then it just automatically disappear.

[Echo_Lake]

@sparrow101
Thank you for posting on the HP Support Community.

I appreciate your efforts to try and resolve the issue. Don't worry as I'll be glad to help,  I have a few troubleshooting steps we could try to fix the issue:  

Wireless Module test:  ( do not skip any troubleshooting steps if you feel steps are repeating ) 

Use the following steps to open the Component Tests menu.

1. Hold the power button for at least five seconds to turn off the computer.
2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
3. On the main menu, click Component Tests.
4. The Component Tests menu displays.
5. Wireless Module Test - This test checks that the BIOS detects the wireless module and that it is enabled.

To run the test, click the Wireless Module, and then click Run once.

• The Wireless Module Test takes 30 seconds to complete.

If the test passes, try these steps:

Reinstall the network adapter using HP Recovery Manager (Windows 8, 10)

Reinstall original software or drivers using the HP Recovery Manager. If your PC does not locate the Recovery Manager installed, click the ‘next step’ button below.

1. In Windows, search for and open HP Recovery Manager. If prompted for an administrator password or confirmation, type the password or provide confirmation. If prompted by User Account Control to allow the program to make changes to the computer, click Yes.
2. Under Help, click Reinstall drivers and/or applications and wait for Recovery Manager to generate a list.
3. From the combined list of applications and drivers, with the drivers listed first, select the checkbox next to the drivers you want to reinstall. 
   NOTE: The name of the adapter varies, depending on which one is installed on your PC.
4. When the Installation is completed message displays, click OK.
5. Close all open applications, restart your computer, then try connecting to the Internet again.

Set BIOS default and restart:

1. Restart your notebook.
2. During startup, press F10 repeatedly until the BIOS menu is displayed.
3. Once the BIOS menu is displayed, press F9 to restore factory defaults.
4. Select Yes to confirm.
5. Press F10 to save changes and exit.
6. Select Yes to confirm.
7. The computer restarts using the default settings.

After your computer has restarted once in Windows test your wireless connectivity. Try connecting to the Internet again.

Hope this helps! Keep me posted for further assistance.
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