cancel
Showing results for 
Search instead for 
Did you mean: 
manutorres
New member
3 2 0 0
Message 1 of 6
629
Flag Post

Solved!

HP 240 G6 - Missing USB Drivers

HP Recommended
HP 240 G6
Microsoft Windows 7 (64-bit)

Hi to everyone! I went to install Windows 7 on my HP 240 G6 and now many drivers are missing, especially USB ones. I understand the notebook comes with two 3.1 slots and a 2.0 one, but none of them are working. I've read a lot of posts and tried many packs with no luck.

I add the hardware ID of the USB item in the list, as I don't know if any other can be useful. (Sorry, the OS is in spanish).

 

dispositivos.png

Hardware ID:

PCI\VEN_8086&DEV_31A8&SUBSYS_84D6103C&REV_03
PCI\VEN_8086&DEV_31A8&SUBSYS_84D6103C
PCI\VEN_8086&DEV_31A8&CC_0C0330
PCI\VEN_8086&DEV_31A8&CC_0C03

 

Thanks in advance!

5 REPLIES 5
Paul_Tikkanen
Level 21
Level 21
130,910 121,087 19,874 30,400
Message 2 of 6
Flag Post
HP Recommended

Hi:

 

Unfortunately no one will be able to help you, because Intel did not develop any W7 drivers for the USB 3.1 ports.

 

I can probably give you the other drivers you need, but I don't see the point since the graphics and USB won't work.

0 Kudos
manutorres
Author
New member
3 2 0 0
Message 3 of 6
Flag Post
HP Recommended

Hi! Thanks for the quick reply.

 

1) So the USB ports of this model are indeed 3.1? I'd like to be sure that my info is not mistaken before discarding the W7 instalation.

2) If that's the case, everything should work as intended if I go back to W10?

 

Thanks again!

0 Kudos
Paul_Tikkanen
Level 21
Level 21
130,910 121,087 19,874 30,400
Message 4 of 6
Flag Post
HP Recommended

You're very welcome.

 

Yes, W10 will work just fine.

 

Your notebook definitely has USB 3.1 controllers, and not USB 3.0

 

I would have liked to have helped you, but on this model it just isn't possible to have everything work on W7 (unless you know of a way to write or modify existing drivers for those devices where none exist).  And unfortunately, I don't.

 

I even checked the latest Intel USB 3 driver just to see if they included the hardware ID you posted for your USB 3.1 controller for driver support, and the answer is no.

 

Here is a partial copy and paste of the supported hardware IDs for the USB 3 driver...

 

[Intel.NTAMD64.6.1]
%IUsb3XhcDeviceDesc01% = IUsb3XhcModel, PCI\VEN_8086&DEV_8C31&REV_00
%IUsb3XhcDeviceDesc01% = IUsb3XhcModel, PCI\VEN_8086&DEV_8C31&REV_01
%IUsb3XhcDeviceDesc01% = IUsb3XhcModel, PCI\VEN_8086&DEV_8C31&REV_02
%IUsb3XhcDeviceDesc01% = IUsb3XhcModel, PCI\VEN_8086&DEV_8C31&REV_03
%IUsb3XhcDeviceDesc01% = IUsb3XhcModel, PCI\VEN_8086&DEV_8C31&REV_04
%IUsb3XhcDeviceDesc01% = IUsb3XhcModel, PCI\VEN_8086&DEV_8C31&REV_05
%IUsb3XhcDeviceDesc01% = IUsb3XhcModel, PCI\VEN_8086&DEV_8CB1&REV_00
%IUsb3XhcDeviceDesc01% = IUsb3XhcModelServer, PCI\VEN_8086&DEV_8D31


%IUsb3XhcDeviceDesc01% = IUsb3XhcModel, PCI\VEN_8086&DEV_9C31&REV_00
%IUsb3XhcDeviceDesc01% = IUsb3XhcModel, PCI\VEN_8086&DEV_9C31&REV_01
%IUsb3XhcDeviceDesc01% = IUsb3XhcModel, PCI\VEN_8086&DEV_9C31&REV_02
%IUsb3XhcDeviceDesc01% = IUsb3XhcModel, PCI\VEN_8086&DEV_9C31&REV_03
%IUsb3XhcDeviceDesc01% = IUsb3XhcModel, PCI\VEN_8086&DEV_9C31&REV_04

%IUsb3XhcDeviceDesc01% = IUsb3XhcModel, PCI\VEN_8086&DEV_9CB1&REV_00
%IUsb3XhcDeviceDesc01% = IUsb3XhcModel, PCI\VEN_8086&DEV_9CB1&REV_01
%IUsb3XhcDeviceDesc01% = IUsb3XhcModel, PCI\VEN_8086&DEV_9CB1&REV_02
%IUsb3XhcDeviceDesc01% = IUsb3XhcModel, PCI\VEN_8086&DEV_9CB1&REV_03

%IUsb3XhcDeviceDesc01% = IUsb3XhcModel, PCI\VEN_8086&DEV_A12F&REV_00
%IUsb3XhcDeviceDesc01% = IUsb3XhcModel, PCI\VEN_8086&DEV_A12F&REV_10
%IUsb3XhcDeviceDesc01% = IUsb3XhcModel, PCI\VEN_8086&DEV_A12F&REV_20
%IUsb3XhcDeviceDesc01% = IUsb3XhcModel, PCI\VEN_8086&DEV_A12F&REV_30
%IUsb3XhcDeviceDesc01% = IUsb3XhcModel, PCI\VEN_8086&DEV_A12F&REV_31
%IUsb3XhcDeviceDesc01% = IUsb3XhcModel, PCI\VEN_8086&DEV_A22F
%IUsb3XhcDeviceDesc01% = IUsb3XhcModel, PCI\VEN_8086&DEV_A1AF

%IUsb3XhcDeviceDesc01% = IUsb3XhcModel, PCI\VEN_8086&DEV_9D2F&REV_00
%IUsb3XhcDeviceDesc01% = IUsb3XhcModel, PCI\VEN_8086&DEV_9D2F&REV_01
%IUsb3XhcDeviceDesc01% = IUsb3XhcModel, PCI\VEN_8086&DEV_9D2F&REV_09
%IUsb3XhcDeviceDesc01% = IUsb3XhcModel, PCI\VEN_8086&DEV_9D2F&REV_10
%IUsb3XhcDeviceDesc01% = IUsb3XhcModel, PCI\VEN_8086&DEV_9D2F&REV_11
%IUsb3XhcDeviceDesc01% = IUsb3XhcModel, PCI\VEN_8086&DEV_9D2F&REV_20
%IUsb3XhcDeviceDesc01% = IUsb3XhcModel, PCI\VEN_8086&DEV_9D2F&REV_21
%IUsb3XhcDeviceDesc01% = IUsb3XhcModel, PCI\VEN_8086&DEV_A2AF

%IUsb3XhcDeviceDesc01% = IUsb3XhcModel, PCI\VEN_8086&DEV_0F35
%IUsb3XhcDeviceDesc01% = IUsb3XhcModel, PCI\VEN_8086&DEV_22B5


%IUsb3XhcDeviceDesc02% = IUsb3XhcModel, PCI\VEN_8086&DEV_15B5
%IUsb3XhcDeviceDesc02% = IUsb3XhcModel, PCI\VEN_8086&DEV_15B6
%IUsb3XhcDeviceDesc02% = IUsb3XhcModel, PCI\VEN_8086&DEV_15C1
%IUsb3XhcDeviceDesc02% = IUsb3XhcModel, PCI\VEN_8086&DEV_15DB
%IUsb3XhcDeviceDesc02% = IUsb3XhcModel, PCI\VEN_8086&DEV_15D4

0 Kudos
manutorres
Author
New member
3 2 0 0
Message 5 of 6
Flag Post
HP Recommended

Thanks for your time and help.

 

I'll go with W10 again then.

0 Kudos
Paul_Tikkanen
Level 21
Level 21
130,910 121,087 19,874 30,400
Message 6 of 6
Flag Post
HP Recommended

Anytime.

 

Sorry that I wasn't able to help you get W7 to work on your PC.

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation