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‎02-11-2024 03:14 PM - edited ‎02-11-2024 03:31 PM

HP Recommended
Product: HP 250G7 Notebook
Operating System: Microsoft Windows 10 (64-bit)

Hello, i have this problem that kept happening since a while now my laptop keeps freezing at random times and also happens immediately when i try to install something and either goes back to normal again after 1-2 min or else i need to restart my laptop again.

Here are the specs :

- i5 1035g1

- 8GB RAMs DDR4 (4GB Samsung 1600Mhz + 4GB Ramaxel Technology 1333Mhz)

- 128GB SSD

- 500GB HDD

Here's what i already tried :

- do a clean installation of windows 10 (2 times)

- replaced my HDD that came with the laptop with an SSD (windows is reinstalled in the SDD now)

- checked the event viewer and didnt find any task at the time of the freeze that may cause it

- disabled windows update permanently

- removed the HDD and worked with the SSD alone 

- did a Memory Diagnostic and found no errors in the RAMs 

- uninstalled and reinstalled the graphics driver with tthe latest version

- removed the laptop battery

- performed malware diagnosis with malwarebytes and quarantine deleted everything suspicious 

 

 

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