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- HP Community
- Notebooks
- Notebook Software and How To Questions
- HP 3D DRIVEGUARD NOT WORKING

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11-19-2017 08:36 AM
Accepted Solutions
11-20-2017 03:00 PM
Welcome to the HP Forums 🙂
I would like to take a moment and thank you for using this forum, it is a great place to find answers.
Love the background/wallpaper!
As I understand your HP 3D drive guard isn't working,
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
Did you try installing the softpaqs to resolve the issue?
Here are the list of softpaqs that help, depending on your product,
I suggest you try downloading them one after the other to check which works:
ftp://ftp.hp.com/pub/softpaq/sp71501-72000/sp71708.exe
http://ftp.hp.com/pub/softpaq/sp67001-67500/sp67280.exe
http://ftp.hp.com/pub/softpaq/sp78001-78500/sp78033.exe
ftp://ftp.hp.com/pub/softpaq/sp71501-72000/sp71839.exe
Or ftp://ftp.hp.com/pub/softpaq/sp82001-82500/sp82228.exe
Here's the latest version of the 3D drive guard software:
Receives notifications from the integrated accelerometer and automatically parks the hard drive to reduce the risk of damage if the PC is accidentally dropped.
Click here to download and install (sp77869)
Keep me posted,
If the information I've provided was helpful,
give us some reinforcement by clicking the solution and kudos buttons,
that'll help us and others see that we've got the answers!
Good Luck.
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.
11-20-2017 03:00 PM
Welcome to the HP Forums 🙂
I would like to take a moment and thank you for using this forum, it is a great place to find answers.
Love the background/wallpaper!
As I understand your HP 3D drive guard isn't working,
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
Did you try installing the softpaqs to resolve the issue?
Here are the list of softpaqs that help, depending on your product,
I suggest you try downloading them one after the other to check which works:
ftp://ftp.hp.com/pub/softpaq/sp71501-72000/sp71708.exe
http://ftp.hp.com/pub/softpaq/sp67001-67500/sp67280.exe
http://ftp.hp.com/pub/softpaq/sp78001-78500/sp78033.exe
ftp://ftp.hp.com/pub/softpaq/sp71501-72000/sp71839.exe
Or ftp://ftp.hp.com/pub/softpaq/sp82001-82500/sp82228.exe
Here's the latest version of the 3D drive guard software:
Receives notifications from the integrated accelerometer and automatically parks the hard drive to reduce the risk of damage if the PC is accidentally dropped.
Click here to download and install (sp77869)
Keep me posted,
If the information I've provided was helpful,
give us some reinforcement by clicking the solution and kudos buttons,
that'll help us and others see that we've got the answers!
Good Luck.
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.