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HP Recommended
HP 15 AU 620TX
Microsoft Windows 10 (64-bit)

Screenshot (13).png

 

 

THIS IS THE ERROR PLZ HELP WITH IT

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

 

@VCANISH

Welcome to the HP Forums 🙂 

I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

Love the background/wallpaper!

 

As I understand your HP 3D drive guard isn't working,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Did you try installing the softpaqs to resolve the issue?

 

Here are the list of softpaqs that help, depending on your product, 
I suggest you try downloading them one after the other to check which works: 
 
ftp://ftp.hp.com/pub/softpaq/sp71501-72000/sp71708.exe 
http://ftp.hp.com/pub/softpaq/sp67001-67500/sp67280.exe 
http://ftp.hp.com/pub/softpaq/sp78001-78500/sp78033.exe 
ftp://ftp.hp.com/pub/softpaq/sp71501-72000/sp71839.exe 

Or ftp://ftp.hp.com/pub/softpaq/sp82001-82500/sp82228.exe

 

Here's the latest version of the 3D drive guard software: 

Receives notifications from the integrated accelerometer and automatically parks the hard drive to reduce the risk of damage if the PC is accidentally dropped. 

  

Click here to download and install (sp77869) 

 

Keep me posted,

If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.

View solution in original post

1 REPLY 1
HP Recommended

 

@VCANISH

Welcome to the HP Forums 🙂 

I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

Love the background/wallpaper!

 

As I understand your HP 3D drive guard isn't working,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Did you try installing the softpaqs to resolve the issue?

 

Here are the list of softpaqs that help, depending on your product, 
I suggest you try downloading them one after the other to check which works: 
 
ftp://ftp.hp.com/pub/softpaq/sp71501-72000/sp71708.exe 
http://ftp.hp.com/pub/softpaq/sp67001-67500/sp67280.exe 
http://ftp.hp.com/pub/softpaq/sp78001-78500/sp78033.exe 
ftp://ftp.hp.com/pub/softpaq/sp71501-72000/sp71839.exe 

Or ftp://ftp.hp.com/pub/softpaq/sp82001-82500/sp82228.exe

 

Here's the latest version of the 3D drive guard software: 

Receives notifications from the integrated accelerometer and automatically parks the hard drive to reduce the risk of damage if the PC is accidentally dropped. 

  

Click here to download and install (sp77869) 

 

Keep me posted,

If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.