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Wirelinovets
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HP 3D DriveGuard; HP Audio Switch; HP Command Center; HP JumpStart installation files needed

HP Recommended
HP ENVY x360 Laptop
Microsoft Windows 10 (64-bit)

Hello,

After reinstalling windows I have lost ability to recover following programs:

HP 3D DriveGuard; HP Audio Switch; HP Command Center; HP JumpStart

 

Can't find any installation files  for these programs in the HP portal. 

Could you please share here links to installation files? If possible located in official HP resources.

 

Many thanks

3 REPLIES 3
Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 4
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@Wirelinovets

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Firstly, perform Windows Update and HP Support Assistant in order to all missing software drivers : (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open HP Support Assistant, double-click the HP Support Assistant icon https://support.hp.com/doc-images/932/c05040382.jpg.
  2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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Wirelinovets
Author
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Message 3 of 4
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Thank you.

I tried this. But unfortunately it didn't work. Program displays a message saying that the system is up-to-date and nothing to download. 

Any chance I could just download installation files from some HP source?

 

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Echo_Lake
HP Support Agent
HP Support Agent
23,544 23,502 1,069 1,101
Message 4 of 4
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@Wirelinovets

Thank you for posting back. 

 

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

 

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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