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HP Recommended
HP ENVY Notebook - 17t
Microsoft Windows 10 (64-bit)

Hi, not sure recently the windows 10 update cause issue (Aug release), i got AccelerometerSt.exe when windows start. I have uninstall the hp 3d drive guard, where can i get the latest one? Also does the driver update recommended by HP assistant necessary?

 

is this the place to look for driver update?

 

https://support.hp.com/us-en/drivers/selfservice/hp-envy-17-n000-notebook-pc/7771351/model/8542811?s...

 

thank you

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi,

 

The latest version of DriveGuard only installs the driver, so there's no entry for it in Programs and Features.  You can check if the driver has installed as follows.

 

Hold down the Windows key and press R

 

Into the Run window, type devmgmt.msc and hit enter.

 

In Device Manager, expand System devices, right click the HP Mobile Data Protection Sensor entry, select Properties and then select the Driver tab.

 

Regards,

 

DP-K

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****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

View solution in original post

5 REPLIES 5
HP Recommended

Hi,

 

Try the following.

 

Download the version of HP 3D DriveGuard on the following link and save it to your Downloads folder.

 

http://ftp.hp.com/pub/softpaq/sp81001-81500/sp81142.exe

 

Download and install the x64 version of 7-Zip on the link below.

 

http://www.7-zip.org/

 

When you've installed 7-Zip, open your Downloads folder, right click on the sp81142 package, select 7-Zip, select extract files and then click Ok.

 

Cut this newly extracted folder and paste it on your Desktop so it's easy to find.

 

When done, hold down the Windows key and press R

 

Into the Run window, type devmgmt.msc and hit enter.

 

In Device Manager, expand System devices, right click the HP Mobile Data Protection Sensor entry and select 'Update Driver Software'.

 

In the following window, select 'Browser my computer for driver software' and then select 'Let me pick from a list of device drivers on my computer'.

 

In the next window, click the 'Have Disk' button and then browse to the extracted  sp81142 folder you pasted on your Desktop.

 

Browse into the sub-folder InstallFiles, open the folder Win10, left click on the file accelerometer to highlight it and then click Open.

 

Click on 'Ok' and then click 'Next' and wait for the driver to install.

 

When done, click 'Close' and then click 'Yes' to restart the notebook.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

HP Recommended

thanks. i download the drive from product page, sp71811.exe, does it work, i just installed it. 

HP Recommended

Hi, i followed the instruction below until "Browse into the sub-folder InstallFiles, open the folder Win10, left click on the file accelerometer to highlight it and then click Open.", i can only select folder win10, but not able to open file accelerometer, do you mean accelerometer.inf? i can't seem to select the file and it keep saying i have already the latest drive. but i still don't see the 3D dataguard installed. please help. 

HP Recommended

HI, i miss the part "In the next window, click the 'Have Disk' button and then browse to the extracted  sp81142folder you pasted on your Desktop.". So followed, completed. But 3D drive guard still not installed, don't see it under program and features. Do i need to run the exe to install? thanks again.

HP Recommended

Hi,

 

The latest version of DriveGuard only installs the driver, so there's no entry for it in Programs and Features.  You can check if the driver has installed as follows.

 

Hold down the Windows key and press R

 

Into the Run window, type devmgmt.msc and hit enter.

 

In Device Manager, expand System devices, right click the HP Mobile Data Protection Sensor entry, select Properties and then select the Driver tab.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

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