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HP Recommended
OMEN by HP 15-ax250tx Laptop PC
Microsoft Windows 10 (64-bit)

I re install Windows 10 pro  and after installing all Hp software found that Hp 3D driveguard is not visible in the tray. I uninstalled and install it again but there was no help. During Installation the command promt tells that - Folder already exist and then it exit.

 

I have checked the program in the installed app, and found the coulour of this app is grey whereas reast all installed hp application are blue in colour.

 

Can anyone help me out

 

SYSTEM configuration

 

OS -WINDOWS 10 pro

 

LAptop- Omen Hp 15- ax 250tx

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

The latest couple of versions of the 3D driveguard driver have removed the icon from the system tray, as it was found to be no longer compatible with the latest versions of W10.

 

BTW, this is the latest version of the 3D driveguard...

 

7.0.1.1 Rev.A      Mar 16, 2018

 

This package provides the HP 3D Driveguard Software (HP ProtectSmart Hard Drive Protection) for supported notebook models that are running a supported operating system. The HP 3D Driveguard Software protects the hard drive by parking the heads if the notebook is accidentally dropped, or is abruptly impacted by another object.

 

https://ftp.hp.com/pub/softpaq/sp85001-85500/sp85435.exe

 

 

 

 

View solution in original post

6 REPLIES 6
HP Recommended

Hi:

 

The latest couple of versions of the 3D driveguard driver have removed the icon from the system tray, as it was found to be no longer compatible with the latest versions of W10.

 

BTW, this is the latest version of the 3D driveguard...

 

7.0.1.1 Rev.A      Mar 16, 2018

 

This package provides the HP 3D Driveguard Software (HP ProtectSmart Hard Drive Protection) for supported notebook models that are running a supported operating system. The HP 3D Driveguard Software protects the hard drive by parking the heads if the notebook is accidentally dropped, or is abruptly impacted by another object.

 

https://ftp.hp.com/pub/softpaq/sp85001-85500/sp85435.exe

 

 

 

 

HP Recommended
Hi
I have tried doing that, bit no help. It doesnot show in the system tray.

So i belive I have to let it go
HP Recommended

Hi:

 

I think you have misunderstood me.

 

The driver has been redesigned.

 

The 3D driveguard icon is no longer supposed to appear in the system tray.

 

That is now the "new normal."

HP Recommended
Hi,
Allright I got it.
Thanks for the info
HP Recommended

You're very welcome.

HP Recommended

so how can I tell if the driver works properly and when it detects my notebook moving and locks the drive without the icon?

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