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- [HP 950MK] Mouse malfunction and Invalid Serial Number error

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10-03-2024 04:59 AM
Hi everyone,
I purchased the HP 950MK desktop kit (mouse and keyboard) a few months ago, and I’ve been having issues with the mouse’s scroll wheel. When I scroll down, the screen often scrolls up, and vice versa. This problem occurs consistently, even when I try the mouse on different PCs.
I’ve also attempted to register the 950MK kit on HP’s website to request technical support or a repair. However, I keep receiving an error message saying the serial number is incorrect, even though I’m using the serial number from the box.
May you help me to solve this embarrassing issue?
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