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‎08-12-2017 08:41 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hi!~ I would like to ask regarding the hp accelerometer dosent work,, i noticed this week,, i dont know whats wrong and how am i going to fix this error everytime i open my laptop.. i always see these error,, i hope you can help me thanks 

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-12-2017 09:15 AM

HP Recommended

Hello @thyrese

 

Thank you for posting in the HP Support forum. Welcome !

 

 

 

In order to fix this issue, please do the following.

 

1. Click on Start button

2. Type Control Panel and open it

3. Go to Programs and Features,

4. Find HP 3D DriveGuard and uninstall it

 

 

5. Restart the computer

 

6. Download and reinstall the app using the this version from here>> http://ftp.hp.com/pub/softpaq/sp78001-78500/sp78033.exe

 

 

Most likely the above instructions should fix your issue. In case it doesn't you will have to also update/reinstall Visual C++ redistributables >> https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

 

 

Hope this helps. Let me know how it goes

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013

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3 REPLIES 3

‎08-12-2017 09:15 AM

HP Recommended

Hello @thyrese

 

Thank you for posting in the HP Support forum. Welcome !

 

 

 

In order to fix this issue, please do the following.

 

1. Click on Start button

2. Type Control Panel and open it

3. Go to Programs and Features,

4. Find HP 3D DriveGuard and uninstall it

 

 

5. Restart the computer

 

6. Download and reinstall the app using the this version from here>> http://ftp.hp.com/pub/softpaq/sp78001-78500/sp78033.exe

 

 

Most likely the above instructions should fix your issue. In case it doesn't you will have to also update/reinstall Visual C++ redistributables >> https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

 

 

Hope this helps. Let me know how it goes

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
Was this reply helpful? Yes No

‎08-13-2017 11:02 AM

HP Recommended

thank you. for your help. it helped a lot 😄

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‎08-13-2017 12:28 PM

HP Recommended

You are most welcome !

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
Was this reply helpful? Yes No
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