HP Accelerometer (HP DriveGuard) is not compatible with this version of windows

[premji012]

Every time I boot into the computer, I am getting a dialog box saying "HP Accelerometer is not compatible with this version of operating system". I checked with the drivers available for my pc in hp support section. So i tried installing that as it was a newer version (2016)(mine was 2015 version). But even that didn't help. My window 10 version is 1709(Fall Creators update).

[DavidPK · Accepted solution]

Hi,

Try the following.

Open windows Control Panel, open Programs and Features, right click the entry for HP 3D DriveGuard and select Uninstall.

When this has completed, restart the notebook.

Download the version of HP 3D DriveGuard on the following link and save it to your Downloads folder.

http://ftp.hp.com/pub/softpaq/sp81001-81500/sp81142.exe

Download and install the x64 version of 7-Zip on the link below.

http://www.7-zip.org/

When you've installed 7-Zip, open your Downloads folder, right click on the sp81142 package, select 7-Zip, select extract files and then click Ok.

Cut this newly extracted folder and paste it on your Desktop so it's easy to find.

When done, hold down the Windows key and press R

Into the Run window, type devmgmt.msc and hit enter.

In Device Manager, expand System devices, right click the HP Mobile Data Protection Sensor entry and select 'Update Driver Software'.

In the following window, select 'Browser my computer for driver software' and then select 'Let me pick from a list of device drivers on my computer'.

In the next window, click the 'Have Disk' button and then browse to the extracted  sp81142 folder you pasted on your Desktop.

Browse into the sub-folder InstallFiles, open the folder Win10, left click on the file accelerometer to highlight it and then click Open.

Click on 'Ok' and then click 'Next' and wait for the driver to install.

When done, click 'Close' and then click 'Yes' to restart the notebook.

Regards,

DP-K

[DLBurkhart]

If this didn't work for you like it did not for most, try the more recent update to 3D DriveGuard, Softpaq 82755:

• ftp://ftp.hp.com/pub/softpaq/sp82501-83000/sp82755.exe

If the first actually did work for you, that's great. But, if it did not, you may want to mark it as such: use "Not the solution" from the "Options" menu of the reply.