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‎05-31-2017 01:28 AM

HP Recommended
Product: HP Envy 17 Notebook
Operating System: Microsoft Windows 8.1 (64-bit)

 

Message on Startup - HP Accelerometer System Tray has stopped working.

 

How do I resolve this ?

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-31-2017 02:41 AM

HP Recommended

Hi,

 

Open windows Control Panel, open Programs and Features, right click the entry for HP 3D DriveGuard and select Uninstall.

 

When this has completed, restart the notebook.

 

When windows has reloaded, download and install the version of HP 3D DriveGuard on the following link.

 

http://ftp.hp.com/pub/softpaq/sp78001-78500/sp78033.exe

 

Regards,

 

DP-K

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****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

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2 REPLIES 2

‎05-31-2017 02:41 AM

HP Recommended

Hi,

 

Open windows Control Panel, open Programs and Features, right click the entry for HP 3D DriveGuard and select Uninstall.

 

When this has completed, restart the notebook.

 

When windows has reloaded, download and install the version of HP 3D DriveGuard on the following link.

 

http://ftp.hp.com/pub/softpaq/sp78001-78500/sp78033.exe

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Was this reply helpful? Yes No

‎06-06-2017 03:36 PM

HP Recommended

Seems to have solved the problem. I am no longer getting the pop-up "AccelerometerSTexe.-system error. The code execution cannot proceed because VCRUNTIME 140.dll was not found." Thanks for the help.

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