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‎03-27-2019 09:17 AM

HP Recommended
Product: HP Probook 640 G1
Operating System: Microsoft Windows 10 (64-bit)

Im trying to install the driver for HP 3D DriveGuard and it keep giving me an error say 'This app cant run on this PC at startup.' I've tried installing the newest 3D DriveGuard driver and older versions but on every version it keeps giving me the HP Accelerometer error. Can anyone help me with this? Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-27-2019 09:36 AM

HP Recommended

Hi:

 

I recommend that you uninstall the 3D driveguard software in the windows control panel>programs>uninstall a program.

 

Restart the PC.

 

Then go to the device manager, click to expand the system devices category in the device manager, find the HP mobile data protection sensor, select Uninstall, check the uninstall driver box.

 

Restart the PC and install this version of the 3D driveguard driver...

 

6.0.45.1     Jan 8, 2018

 

https://ftp.hp.com/pub/softpaq/sp84501-85000/sp84595.exe

 

 

View solution in original post

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1 REPLY 1

‎03-27-2019 09:36 AM

HP Recommended

Hi:

 

I recommend that you uninstall the 3D driveguard software in the windows control panel>programs>uninstall a program.

 

Restart the PC.

 

Then go to the device manager, click to expand the system devices category in the device manager, find the HP mobile data protection sensor, select Uninstall, check the uninstall driver box.

 

Restart the PC and install this version of the 3D driveguard driver...

 

6.0.45.1     Jan 8, 2018

 

https://ftp.hp.com/pub/softpaq/sp84501-85000/sp84595.exe

 

 

Was this reply helpful? Yes No
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