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‎08-14-2017 12:11 AM - edited ‎08-14-2017 12:18 AM

HP Recommended
Product: HP Pavilion 15-bc014nl
Operating System: Microsoft Windows 10 (64-bit)

Hi, i have a HP Pavilion 15-bc014nl, and from some days at the Windows starting a message appears that tell 'HP Accelerometer driver not working in this Windows version'.

My notebook runs Windows 10 64 bit version.
Can you provide me how to fix this ?? (upgrade/download liks and procedure)

Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-14-2017 02:22 AM

HP Recommended

Hi,

 

Open windows Control Panel, open Programs and Features, right click the entry for HP 3D DriveGuard and select Uninstall.

 

When this has completed, restart the notebook.

 

When windows has reloaded, download and install the version of HP 3D DriveGuard on the following link.

 

http://ftp.hp.com/pub/softpaq/sp81001-81500/sp81142.exe

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

View solution in original post

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3 REPLIES 3

‎08-14-2017 02:22 AM

HP Recommended

Hi,

 

Open windows Control Panel, open Programs and Features, right click the entry for HP 3D DriveGuard and select Uninstall.

 

When this has completed, restart the notebook.

 

When windows has reloaded, download and install the version of HP 3D DriveGuard on the following link.

 

http://ftp.hp.com/pub/softpaq/sp81001-81500/sp81142.exe

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Was this reply helpful? Yes No

‎08-14-2017 04:26 AM

HP Recommended

Done , it works !!
Thank you very much for your help,

best regards and have a nice summer !!! 😉

Was this reply helpful? Yes No

‎08-14-2017 04:28 AM

HP Recommended

You're welcome :generic:

 

All the best,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Was this reply helpful? Yes No
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