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‎04-22-2020 02:41 AM

HP Recommended
Product: convertible
Operating System: Microsoft Windows 10 (64-bit)

HP Assistant sends me 36 updates and tells me to sign in.  Why is my name displayed at the top of Assistant if I am not signed in already.  I cannot update the updates because I am not given anywhere to sign in 

1 REPLY 1

‎04-25-2020 09:40 AM

HP Recommended

@Pennnn4 Welcome to HP Community!

 

Please provide the product number.

 

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

 

Click here for steps on finding the information we need!

 

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

http://support.hp.com/us-en/document/c03754824

 

I suggest that you completely uninstall HPSA and install the latest version found here.  This may solve your problem.  There have been some updates made to the app.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

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