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Windows 11 Support Center. -
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HP Recommended
Welcome to the HP Community Forum.
@kstrid wrote:I run w10 Home latest version.
When trying to install HP ASS v9 it says it is incompatible with my operating system.
Pls advise
HP Support Assistant
There are still two types of the HP Support Assistant around.
HP Support Assistant > Versions 8.x > Software
HP Support Assistant > Versions 9.x and newer > Application
Both types, software program and application, serve the same purpose.
9.x is dressed up in a newer format -- "new clothes" for newer hardware.
It's certainly possible that the newer HP Support Assistant is not compatible with your computer.
Your hardware came with the older 8.x version of the HPSA.
Some of the older systems are only compatible with the older HPSA software type.
What about driver updates?
Most of the drivers for this system are dated 2017-2018, there are a smattering of drivers a bit newer than that, and one BIOS update for 2022.
You do not need the HPSA to manage your drivers -- the system is old enough that, if there is a surprise update, you can download and install it manually.
Should you decide to keep the HPSA installed on the system, shut off the Automatic updates feature.
HP Device Home Page - References and Resources
Learn about your Device - Solve Problems
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more
Open
HP ENVY 15-bq100 x360 Convertible PC
Thank you for participating in the HP Community --
People who own, use, and support HP devices.
Click Yes to say Thank You
Question / Concern Answered, Click "Accept as Solution"
Dragon-Fur
HP Recommended
Welcome to the HP Community Forum.
@kstrid wrote:I run w10 Home latest version.
When trying to install HP ASS v9 it says it is incompatible with my operating system.
Pls advise
HP Support Assistant
There are still two types of the HP Support Assistant around.
HP Support Assistant > Versions 8.x > Software
HP Support Assistant > Versions 9.x and newer > Application
Both types, software program and application, serve the same purpose.
9.x is dressed up in a newer format -- "new clothes" for newer hardware.
It's certainly possible that the newer HP Support Assistant is not compatible with your computer.
Your hardware came with the older 8.x version of the HPSA.
Some of the older systems are only compatible with the older HPSA software type.
What about driver updates?
Most of the drivers for this system are dated 2017-2018, there are a smattering of drivers a bit newer than that, and one BIOS update for 2022.
You do not need the HPSA to manage your drivers -- the system is old enough that, if there is a surprise update, you can download and install it manually.
Should you decide to keep the HPSA installed on the system, shut off the Automatic updates feature.
HP Device Home Page - References and Resources
Learn about your Device - Solve Problems
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more
Open
HP ENVY 15-bq100 x360 Convertible PC
Thank you for participating in the HP Community --
People who own, use, and support HP devices.
Click Yes to say Thank You
Question / Concern Answered, Click "Accept as Solution"
Dragon-Fur
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If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
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