HP Audio Hardware problem

[Soumili074]

I had a Windows 11 update recently and now my audio hardware is not working. I ran the HP Support Assistant diagnostics and shows hardware problem for both microphone and speaker. This is HP Pavilion x360 Convertible 14. I have tried updating and reinstalling drivers but nothing worked, even checked for further sound driver updates but none. My BIOS Firmware is also up to date . How do I fix this?

[Sneha_01]

Hi @Soumili074 

I'm sending out a private message to assist you with the next course of action. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support