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HP BIOS Unable to read BIOS image

HP Recommended
Microsoft Windows 10 (64-bit)

Hi, i have a problem with the BIOS update. My laptop (HP 15-da0021la) stuck in a BIOS bootloop installation, it restarts again and again and never end.

I searched the BIOS from here and i create an USB with the BIOS, but it doesn't work, just say ''Unable to read BIOS image''.

I found the log and say this:Captura2.PNG

So based on the output It seems to be looking for a file named 84AA.bin, but when I checked the Folders within the USB stick, I don't find any file with this name. The only file I found are named 08532.bin and 08532.s12.

I don't know where to find the correct BIOS to recovery my laptop.

HP Support Agent
HP Support Agent
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Message 2 of 2
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@Charlyyk It looks like your device may need a BIOS recovery, a possible interruption, not deliberate, however, a power failure or a slight disconnection from the internet while downloading the BIOS update, could cause such issues, nevertheless, we have a few steps that should help resolve the issue, once and for all:


Click here to perform a hard reset on your device

If the issue persists, after the above steps, try the below:

  1. Turn off the notebook.

  2. Plug the notebook into a power source using the power adapter.

  3. With the notebook off, press and hold the Windows logo key  and the B key at the same time.


    On some notebook models, it might be necessary to press and hold the Windows logo key  and the V key.

  4. While pressing those keys, press and hold the Power button on the computer for 2 to 3 seconds, and then release the Power button but continue to hold the Windows logo key  and the B or V key until the HP BIOS update screen displays or you hear a beeping sound (usually 8 beeps).

    The HP BIOS Update screen displays, and the BIOS update begins automatically. This might take several minutes, and you might hear additional beeping sounds.

    • If the HP BIOS Update screen does not display, repeat the previous steps. If the issue persists after repeating the steps, skip to the next step to Download a replacement BIOS file.

    • If the Power light turns off, the notebook has turned off because the Power button was held too long. Repeat the previous steps, making sure to hold the Power button for 2 to 3 seconds only.


(By the end of this article all the issues should be resolved)


P.S: Welcome to HP Community 😉


Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.


Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support and we appreciate your patience.

I am an HP Employee

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