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HP Recommended
HP Notebook - 15
Microsoft Windows 10 (64-bit)

I purchased an HP Care Pack online about 2 months ago and it is still not registered. When I bought the package it said that it would take a couple weeks for HP to register it, but  now my computer is saying the warranty is expired. How do I fix this issue?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @quinnstph,

 

I would personally suggest you contact our HP phone support for further assistance.

 

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

They will be happy to assist you immediately.

Keep me posted on any other assistance.

 

Hope that helps! Let me know 🙂

 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. 

To show appreciation for my help, please click the "Thumbs Up Icon" below!

Raj1788
I am an HP Employee 

View solution in original post

2 REPLIES 2
HP Recommended

Hi @quinnstph,

 

I would personally suggest you contact our HP phone support for further assistance.

 

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

They will be happy to assist you immediately.

Keep me posted on any other assistance.

 

Hope that helps! Let me know 🙂

 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. 

To show appreciation for my help, please click the "Thumbs Up Icon" below!

Raj1788
I am an HP Employee 

HP Recommended

Will I have to pay the $60.00 Service Fee i order to speak with someone?

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