• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎05-29-2021 11:45 AM

HP Recommended
Product: Elitebook 8440p
Operating System: Microsoft Windows 10 (64-bit)

I recently wiped my laptop (Elitebook 8440p) and installed Windows 10.

I wanted to register my fingerprint, so I installed HP Client Security.

I registered Windows 10 with a 6-digit PIN-code.

When I open Client Security, it asks for my password, but my PIN-code doesn't work.

There isn't a password option in Windows 10 anymore.

I changed my PIN-code to include letters, but that doesn't help.

How can I register my fingerprint now?

1 REPLY 1

‎05-29-2021 11:57 AM

HP Recommended

Hi:

 

The only suggestion I can offer would be to use Windows Hello to set up your fingerprint login.

 

How to set up Windows Hello Fingerprint on Windows 10 • Pureinfotech

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.