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- Re: HP Client Security won't fingerprint log on windows 10

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09-26-2018 05:47 AM
Hello,
since yesterday morning my laptop won't logon to windows using fingerprint reader. I've checked and the finger prints were missing from the HPCS db. The i've tried to enroll them again, but got error that this fingerprint already exist o.O
I did little research and reset the sesnor via BIOS, finally i was able to enroll fingerprints (which mean drivers and the sensor itself are both fine), but i still can't logon.
Also i've tried to Reinstall HPCS and Uninstall/Install HPCS.
Any ideas?
10-02-2018 05:28 PM
HP 850 G3 with Windows10 PRO v.1803 had similar issue with HP Client Security Manager 9.3.9.2559 Rev.A
It simply verifies the fingeprint, but doesn't log on to Windows. Reverted back to 9.0.0.2116 Rev.A and it works. Still there seems to be bug as after screen lock 1 time out of 3 I have issues using fingeprint to unlock. Password works fine.
FP driver 4.5.351.0 Rev.A