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‎07-10-2019 12:02 PM

HP Recommended
Product: HP ProBook 455 G4
Operating System: Microsoft Windows 10 (64-bit)

Hello

I can't update my HP Client security, every time I try to install the update through HP Support Assistant the installation fails saying: Hewlett-Packard is not a valid short file name

Thank you

2 REPLIES 2

‎07-10-2019 03:14 PM

HP Recommended

@Giovanni88 

 

Please download and install

   

http://ftp.hp.com/pub/softpaq/sp74001-74500/sp74101.exe

 

Regards.

BH
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‎07-11-2019 05:29 AM

HP Recommended

Hello Banhien and thanks for your reply,

When I try to install the file through the link you have shared I  can't as it says there is a newest version of the software in my computer and I would need to disinstall it beforehand, when I try to disinstall it I have the same error I have when trying to update which is: Error 1325. Hewlett-Packard is not a valid short file name

Thank you

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