HP Command Center Cannot Change Device Mode Envy 16

[NickTaranto]

I recently purchased an HP Envy 16-H1023DX and have the issue that my Device Mode under System Control is stuck on Balanced inside of the HP Command Center application. This means the CPU TDP and GPU TGP are lower than their maximum using "Performance" and I cannot select "Power Saver" when on battery. I have tried using the recovery partition to reinstall Windows on a separate partition and have the same problem. 

Note: The laptop did not have HP Command Center originally, which was odd. I also cannot get the "SDK Pack for HP Command Center" to fully install, which I believe this is the real problem. Every time I try to install the SDK, the progress bar stops a quarter of the way and a popup says I will be signed out and the laptop will shutdown/restart.

[Irfan_06]

Hi @NickTaranto,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Laptop application.

Kindly refer to the steps on this link and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[NickTaranto]

Hello @Irwin6,

That link is for the Windows 10 version of HP Command Center and, therefore, my laptop does not show up on the list as it came with Windows 11. Furthermore, the links at the bottom of the page about uninstalling are broken with Error 404, and the Windows 11 HP Command Center that is supposed to come with this laptop does not look like the pictures in that link.

Again, I can install HP Command Center, but the SDK that actually controls switching the profiles and Windows Power Profiles won't install on my laptop. This is a serious issue as the GPU is limited to 70W and CPU limited to 25W under extended loads. I am an engineering student and need the performance profile to more efficiently do my work.

[Irfan_06]

Hi @NickTaranto,

I am sorry to hear that the above steps did not help much.

The support here is limited and this issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support