cancel
Showing results for 
Search instead for 
Did you mean: 
AAE1997
New member
4 1 0 0
Message 1 of 2
150
Flag Post

HP Command Center Cooling Problem

HP Recommended
HP Spectre 15-df1000 x360 Convertible
Microsoft Windows 10 (64-bit)

On the HP Command Center App, when my laptop starts are warm (on HP Recommended), I switch to "Comfort" and instead of cooling my device, it heats up and the fans start to accelerate. Then when I switch back to "HP Recommended," the device cools down but eventually does build up heat. I'm not even running any heavy apps in the foreground or background.

 

Before this happened when I turned on "Comfort" when my device was warm, the heat would start to build less and the device would be cooled down.

 

Unfortunately, that doesn't happen anymore. Why is this occurring and is there a fix? Any help is much appreciated.

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
29,155 29,127 1,958 2,604
Message 2 of 2
Flag Post
HP Recommended

@AAE1997

 

I reviewed your post and I understand that the computer is overheating.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the BIOS and the graphics driver from the below link and check if it helps.

 

https://support.hp.com/in-en/drivers

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation