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Roxaelis
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Solved!

HP Command Center - Missing performance control

HP Recommended
HP ENVY - 15-ep0700nd
Microsoft Windows 10 (64-bit)

Hello,

 

I'm having a problem with the HP Command Center since I re-installed Windows 10. When I open HP Command Center the performance control tab is missing. Better said, the "service is not installed". I have also re-installed HP Command Center, without any success. My current version of Windows is version 21H1 (build 19043.1055). 

Roxaelis_1-1624994842968.png

 

I have tried to install it like 400 times and every single time, I see the following error message during the install.

Roxaelis_0-1624994788553.png

I have no clue what is causing this problem and I am unable to find any info regarding this issue. The file I am using to install the service is downloaded from "https://ftp.hp.com/pub/softpaq/sp112501-113000/sp112616.exe", the "HP Command Center SDK package". 

 

I hope someone can help me with this issue, because it makes me unable to control my fans, causing my laptop to turn quite hot when it's not doing very resource consuming stuff.

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Roxaelis
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Message 2 of 2
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HP Recommended

Edit: I found a link of a download which installs the Command Center SFK package for HP OMEN, which actually works with HP Command Center:

 

Link: "https://ftp.ext.hp.com/pub/softpaq/sp84001-84500/sp84071.exe"

 

Simply install the service and the Performance Control will work again in the HP Command Center.

 

Original post: https://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/Where-are-you-supposed-to-get-H...

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Roxaelis
Author
Level 1
2 1 1 0
Message 2 of 2
Flag Post
HP Recommended

Edit: I found a link of a download which installs the Command Center SFK package for HP OMEN, which actually works with HP Command Center:

 

Link: "https://ftp.ext.hp.com/pub/softpaq/sp84001-84500/sp84071.exe"

 

Simply install the service and the Performance Control will work again in the HP Command Center.

 

Original post: https://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/Where-are-you-supposed-to-get-H...

Was this reply helpful? Yes No
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