HP Command Center does not work HP ENVY 16 h1000

[Mike975]

I have an HP Envy 16 that is having issues.  The HP Command Center software does not let me select any device mode besides "balanced" I cannot switch to smart sense, performance,  cool, or power saver mode.

I have tried the following:

- Shutdown PC

- Reinstall HP Command Center from the Microsoft store

- Update all my drivers and software, including a BIOS update to the latest version

- Restore windows from factory install.

- Fresh install Windows 11 from a USB drive

Nothing works, when I select any other device mode, it goes right back to balanced.  In balanced mode, it sometimes sets my processor TDP to 20 W, even when the CPU is far from thermal throttling, and makes the laptop perform about as fast as the 5-year-old one I am replacing.  Benchmarks show it is running close to half the speed that others with the same laptop have shared.

Has anyone encountered this or have advice before I ship this off to a service center?  This laptop has been a time waste to get running so far.

[xgom]

Might try this:
reg add HKLM\System\CurrentControlSet\Control\Power /v PlatformAoAcOverride /t REG_DWORD /d 0



- Then add the missing power plans by typing these commandes in CMD or powershell:
Restore Power saver power plan:
powercfg -duplicatescheme a1841308-3541-4fab-bc81-f71556f20b4a
Restore High Performance power plan:
powercfg -duplicatescheme 8c5e7fda-e8bf-4a96-9a85-a6e23a8c635c
Restore Ultimate Performance power plan:
powercfg -duplicatescheme e9a42b02-d5df-448d-aa00-03f14749eb61

After you do this, open Control Panel > Hardware and Sound > Power Options (Don't go into edit plan settings or go directly to edit power settings) - from here you'll have to click below balanced where it says show additional plans and select a performance plan. Selecting it from edit plan settings doesn't fully apply the plan.

Can't say if this will fix command center but it will at least give you power options.

After that I downloaded .NET 3.5 (prereq) and HP CoolSense 2.2 - set BIOS to fans always on -- and now I actually have fans working. Not at full speed no matter how much load there is but it's better than the not at all that I was getting. 

Which is frustrating, because if I do go into BIOS -- while I'm in there the fans spin up to what sounds like full speed and that's the only time they'll ever go there. I can run benchmark tests and they won't spin up.

Combine all this with using Intel's XTU to set the suggest 115/45w on the CPU and my benchmark scores are acceptable even without the fans working properly. 

Sadly, this seems to be an issue many owners of this specific laptop have been dealing with and I have yet to see HP provide a decent response as to why. If we could just use third party software to control these things that'd be fine but HP has it locked down. That'd be fine to if they properly supported their customers. That has not been my experience, though. 

Given that HP has not responded to this post in over a month, I'd guess that's your experience, as well.