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HP Recommended
HP ENVY Laptop - 15-ep0020ca

Hi There , The Command Center says"HP discovered that a required component needs to be updated by our technology supplier. Until this update is deployed, this
control function will be inaccessible. However, this issue will not affect other aspects of the ENVY 15." 
how to solve this problem ?

wulfric93_0-1699268891555.png

 

37 REPLIES 37
HP Recommended

any solution ?

HP Recommended

same

HP Recommended

i have the same problem an any program help me

HP Recommended

Hello team,

Same problem here. I have opened a case within the spanish HP Forum: https://h30467.www3.hp.com/t5/Software-para-notebooks/Problema-Control-de-Rendimiento-HP-Command-Cen... plus, I have found that others had done the same in this other one: https://www.reddit.com/r/Hewlett_Packard/comments/17qxf87/to_envy_15_owners_i_suggest_you_to_avoid_u... 

It is at least, surprising, as HP can do something like this without giving a chance of not updating and maintaining the previous functionality...

If anyone find a way to bypass this silly block, like registry alters or jsons or whatever, please let us know.

And hope it gets fixed very soon.

Best whises

Willsut

HP Recommended

Hi!

I have the same problem on my HP ENVY 15-ep0003nl.

In my humble opinion this is a huge problem, because I am no more allowed to use the full computational capabilities of my laptop. This issue must be fixed as soon as possible, and I am wondering if I should turn to a consumers' association for assistance or wait a little bit.

 

HP Recommended

I agree. It's a huge problem.

For me, it's really bad I can't use my computer like I was able to do prior, fact!

I'm not happy at all it's clear that if they don't fix the problem I will never buy hp again.

What a disappointment.

HP Recommended

Same problem here

HP Envy 15-ep0175nd

HP Recommended

Same problem here

HP Envy 15-ep0175nd

Cannot use the full potential of my laptop now!

HP Recommended

To HP guys: it has been more than 10 days to fix something that you even have not informed for.

 

I really feel disappointed and very dissatisfied with your service, as this problem is making SO MANY PEOPLE not being able to use their machine with the full power of it... So frustrating.

 

I hope this message finds the corresponding people and transmit to the team that is fixing this stuff the urgency to fix it ASAP.

 

Thanks in advance,


Best regards

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.