Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎11-24-2023 03:31 PM

HP Recommended

I have the same problem with HP Envy 15-ep0xxx


Screenshot_16.jpg

 

Was this reply helpful? Yes No

‎11-27-2023 03:09 PM

HP Recommended

Unbelievable

Was this reply helpful? Yes No

‎11-27-2023 05:23 PM

HP Recommended

Yo tengo el mimo problema y sigo sin encontrar una solucion. A ver si lo Sres. de HP lanzan una actualizacion o parche.

Was this reply helpful? Yes No

‎11-28-2023 06:18 AM

HP Recommended

Hey

Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community.This can also help other users to take advantage of your post, in the case they have the same question.

Thank you for your understanding.

Regards,

DANCOS

I work on behalf of HP
Was this reply helpful? Yes No

‎11-28-2023 06:23 AM

HP Recommended

Hello Dancos,

 

Thanks for your message about your advice to writing in english but, given the circumstances, what we need is HP to take control of this issue and report when the fix will be finished.

 

Please, since you're already here, could you please help us? This is REALLY annoying a lot of people all over the world...

 

Thanks in advance,

 

Best regards

 

Guille

2 people found this reply helpful
Was this reply helpful? Yes No

‎11-29-2023 06:05 PM - edited ‎11-29-2023 06:10 PM

HP Recommended

I also have this problem with my Envy 15 ep0098nr. I have repeatedly had problems with the HP Command Center from the beginning with this laptop, but this is the first time I've encountered this issue specifically. This is unacceptable, HP, you have made my laptop into a worse computer than it was when I got it three years ago. We should not have to resort to sketchy workarounds to use the features promised when we purchased your product. Please fix this problem and inform those affected how to repair it. And please stop breaking HP Command Center.

Was this reply helpful? Yes No

‎12-14-2023 05:15 AM

HP Recommended

HP i also have this problem.Updating the SDK does not solve the problem.

 

Any solutions?

Was this reply helpful? Yes No

‎12-22-2023 04:21 AM

HP Recommended

Tried support.

Screenshot_20231222_132025.jpg

 

1 person found this reply helpful
Was this reply helpful? Yes No

‎12-22-2023 09:43 AM

HP Recommended

Support:

"The feature is not available on your computer temporarily. This might be brought back in a future update."

Was this reply helpful? Yes No

‎12-22-2023 10:33 AM

HP Recommended

Hi Karev,

 

Thank you very much for your direct enquiry to HP Support via Whatsapp and by sharing the conversation with us!

 

Did they, by chance, tell you an estimated date of which the fixed/updated application will be avalilable for download?

 

Thanks in advance,


Best regards

 

Willsito

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.