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12-13-2018 04:08 AM
I searched the forum and found a similar case.
12-13-2018 07:12 AM - edited 12-13-2018 07:13 AM
I had attached the file on my post on the discussion you referenced.
I have attached it for you, below.
You have to add the file to a DOS bootable disk.
I highly doubt this utility will work on a newer notebook such as yours.
The attachment is right above the blue Reply button.
12-13-2018 07:50 AM
Thanks for the fast respond...
I am already one step further. I searched for something and then found what I was looking for.
I tried to use the HPBQ138.exe. Unfortunately, this did not work. I then searched for newer versions and found. I then tried all. One then has HPBQ193.exe.
Then I have all information displayed in the EEPROM. What stands for "Asset Tag" is also in all other fields. I have completed the mistakes.
I do not know the values for:
- CTO Localization Code
- Asset Tag
- H/W Config.#
I have opened a support ticket with HP...
I started the notebook and received this error:
"Product Information Not Valid
The following product information programmed into the system board is missing or invalid.
SYSTEM BOARD (00A)
Product Serial Number
System Board CT Number
ENTER - Continue Setup
For more information, please visit: www.hp.com/go/techcenter/startup"
Then I tried everything possible what is on the HP side. I have read in various forums, etc. found nothing. ...
12-13-2018 07:53 AM
A small supplement
- Serial Number: enter the serial number written at the bottom of the laptop (S/N)
- Notebook Model: model of our notebook (eg. HP ProBook 450 G2)
- GUID Number: you can leave it unchanged
- UUID Number: select “1” and will be generated automatically
- SKU Number: is the Product Number that tou find at the bottom of the laptop
- CTO Localization Code: ABA
- MAC ADDRESS: you can put one at random
- PCID: you find this code under the battery, written in a white label
- System Board CT #: you can leave it unchanged
12-14-2018 02:20 AM
I believe that the EEPROM is defective. I was able to install Windows 10 and was very pleased about it.
The information such as serial number, model name, etc. are not saved. Therefore, the error appears in system booting.
The HPBQ138.EXE program does not work.
Is there another way to store the information on the EEPROM?
Is it possible to buy an EPROM for my notebook?
04-23-2019 09:40 PM
hello., my name is muh.idris i am hp engineer from indonesia.., i have ben replace 2 notebooks mainboard and i must make a serial number "tattoo" i follow the instruction from powerpoint but i sill failed.., please help me. thank regards.