HP Device Manager 5.0SP1 certificate error.

[Justin_Credible]

Hi,

We have upgraded the HP Device Manager from 5.0 to 5.0SP1 and now we cannot shadow client device. We get the error "Missing certificate file." I have seen a post about this same problem and the resolution was to regenerate the cert.

We don't recall generating a certificate on the older versions of the device manager so my question is how do I generate one to deploy and what type of cert is needed. 

any help or tips is very much appreciated. 

Thanks

Justin

[praveen196]

@Justin_Credible Welcome to HP Community!

Please provide the correct product number.

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

http://support.hp.com/us-en/document/c03754824

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

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[Justin_Credible]

Hi Praveen,

The product information is in the HP link shown below.

Product name HP Device Manager Software
Product # HPDEVMAN
Version 5.0.3

https://h30670.www3.hp.com/portal/swdepot/displayProductInfo.do?productNumber=HPDEVMAN

Thanks

Justin

[praveen196]

@Justin_Credible 

Thank you for the information.

I would suggets you conatct our phone support and check for the support option. They will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Have a  nice day!!