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05-18-2025 05:40 AM
I am using HP PC Hardware Diagnostics Windows 2.7.2.0. There is a button to launch HP Image Assistant. When you click it, HP Image Assistant 5.3.1 is launched, which reports the availability of a new version 5.3.2 and offers to download it. I downloaded and launched hp-hpia-5.3.2.exe, but it was installed in the folder C:\SWSetup\sp158107, and when you click the "Run HP Image Assistant" button in the HP PC Hardware Diagnostics Windows utility, HP Image Assistant 5.3.1 is still launched. After copying all the files from C:\SWSetup\sp158107 to C:\Program Files\HP\HpHwDiag\HPDIAGS\HpiaTest with replacement, I check the version C:\Program Files\HP\HpHwDiag\HPDIAGS\HpiaTest\HPImageAssistant.exe, it shows 5.3.2. But when I click the "Run HP Image Assistant" button in the HP PC Hardware Diagnostics Windows utility, HP Image Assistant 5.3.1 still starts. I check the version C:\Program Files\HP\HpHwDiag\HPDIAGS\HpiaTest\HPImageAssistant.exe again, and it shows 5.3.1 again.