HP Driver website say “There is no software or drivers available for your product.”. How to fix?

[Hi123421]

Hi, I have an HP ENVY x360 Laptop – 15‑ds1063cl, and when I go to the HP driver page it says “There is no software or drivers available for your product.”

I know it does have drivers (AMD chipset, AMD graphics, Realtek audio, BIOS, etc.), but the page is not displaying them.

I need the correct downloads for: • AMD Chipset driver • AMD Graphics driver • Realtek Audio driver • BIOS (if available)

Can someone provide the correct driver page link for the 15‑ds1063cl or the direct download links for these drivers?

Thank you.

[Paul_Tikkanen]

Hi:

I have reported the issue to the HP forum community manager along with some other notebooks that should have drivers, but don't.

I can't help you with a BIOS update, but I have a similar model (Envy x360 15-ee0047nr with the same processor as yours, and I use the chipset and graphics drivers directly from the AMD website, and they work just fine.

AMD Ryzen™ and Athlon™ Mobile (Chipset) Drivers and Downloads | Latest Version

AMD Ryzen™ 5 4500U Drivers and Downloads | Latest Version

[Hi123421]

Awesome thanks. Do you know when they might fix it?

[Paul_Tikkanen]

You're very welcome.

Unfortunately, I don't have any info on that, but the Community Manager replied to me that he hopes to get some updates soon on the two model series notebooks I reported the problem on--yours and the Omen 17-cb0000 model series.

It will probably take a while for HP to actually upload the drivers to the support page.

If and when I get a status update, I will let you know.

[Hi123421]

Ok sounds good. I mostly need the Audio drivers. Hopefully they can get them up soon.