HP ENVY: IRQL_NOT_LESS_OR_EQUAL BSoD, how to fix?

[GeneralVulcan]

I purchased a Envy x360 13-ag0014AU a few months ago and since purchase seemingly out of the blue will display a BSoD and the IRQL_NOT_LESS_OR_EQUAL. 

What should I do? 

I’ve tried running system diagnostics un/installing nearly every driver but the problem remains. 

Thanks in advance. 

[Riddle_Decipher]

@GeneralVulcan If the entire error includes: DRIVER_IRQL_NOT_LESS_OR_EQUAL (rtwlane.sys), follow the below steps to resolve the issue:

 And Don't worry as I have a fix for you: Click here to troubleshoot Wireless connection, if you need it (since the error is related to the WiFi Drivers).

If this continues I would change the Channel on the router.

Routers are capable of communicating to your Notebook on several different channels.

Sometimes this corrects the speeds.

If the issue persists you may attempt this fix to resolve the issue (using Microsoft Fix it).

Information regarding Wifi Sense would also help resolve this concern: Click here

P.S: Welcome to HP Community 😉

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

[GeneralVulcan]

Thanks @Riddle_Decipher however, after a Graphics driver update (AMD Radeon(TM) Vega 😎 to the latest release the error has resided.

Previously I have also gotten a BSoD with the stop code "KERNEL_MODE_HEAP_CORRUPTION".
Is this a related issue that may also be solved with your solution?

[Riddle_Decipher]

@ That's awesome, and yes, we should be able to sort the other stop code as well, try the below steps only if you are still getting this error, if not, please ignore:

Scan with System File Checker

System file checker (sfc) is a Windows utility that identifies and repairs corrupted system files:

1) On your keyboard, press the Windows logo key and R at the same time to open the Run dialog box. Type cmd and press Ctrl+Shift+Enter to run Command Prompt as administrator.

2) When Windows asks for permission to make changes to your device, click Yes.

3) In the Command Prompt, type the following command (note that there’s a space between sfc and /):

sfc /scannow

After you finish entering the command, hit Enter on your keyboard. Then the sfc tool will begin to scan all system files and repair the corrupted or missing ones.

4) Wait until the verification process completes. Then restart your computer for the changes to take effect.

If you continue to experience the Kernel Mode Heap Corruption Error, try running dism.exe as described below.

Scan with dism.exe

Deployment Image Servicing and Management (DISM) is an in-built Windows tool that can identify if your Windows installation is corrupt, and repair it if it is:

1) On your keyboard, press the Windows logo key and R at the same time to open the Run dialog box. Type cmd and press Ctrl+Shift+Enter to run Command Prompt as administrator.

If prompted for consent, click Yes.

2) In Command Prompt, type the following command (note that there’s a space to the left of each slash “/”):

dism.exe /online /cleanup-image /restorehealth

After that, hit Enter on your keyboard. Then the DISM tool will begin to scan for any problems and try to fix them.
 

Wait for the process to complete. Then, reboot your computer and see whether the Kernel Mode Heap Corruption error reoccurs.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

[GeneralVulcan]

Hello,
I ran the DISM after another crash (Kernel Heap) and returned this:

Deployment Image Servicing and Management tool
Version: 10.0.17763.771

Image Version: 10.0.17763.1158

[===========================83.3%================ ]
Error: 0x800f081f

The source files could not be found.
Use the "Source" option to specify the location of the files that are required to restore the feature. For more information on specifying a source location, see http://go.microsoft.com/fwlink/?LinkId=243077.

The DISM log file can be found at C:\windows\Logs\DISM\dism.log

Solutions?

[Riddle_Decipher]

@GeneralVulcan Here's what you need to do:

To fix the error codes for Windows 10, follow these steps:

1. Download the Windows Media Creation tool, and create an ISO image locally, or create an image for the version of Windows that you have installed.
2. Configure the Group Policy as in Method 2, but also follow these steps:
   1. Mount the ISO image that's created in step 1.
   2. Point the "Alternate source file path" to the ISO sources\sxs folder from the ISO.
   3. Run the gpupdate /force command.
   4. Add the .Net framework feature.

Click here for more details.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.