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‎11-03-2023 05:51 PM

HP Recommended
Product: HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-eu0000 (267R4AV)

Hello, I am trying to connect my drawing tablet to my laptop using the USB-C port. I saw on other forums that there is a video output from the USB port so I thought that it would work. So I got myself a thunderbolt cable and attempted to connect it, but it didn't work. I even tried to connect it to my keyboard and it wouldn't even power on. I am however able to charge and access my phone using the same port which seems odd to me. Could somebody help me? Thanks! 

1 REPLY 1

‎11-03-2023 09:06 PM

HP Recommended

@Literofwater 

 

Your machine could be one of the following machines:

 

             https://support.hp.com/au-en/product/product-specs/hp-envy-x360-15.6-inch-2-in-1-laptop-pc-15-eu0000...

 

For example :   HP ENVY x360 Convert 15m-eu0043dx

 

It has 1  SuperSpeed USB Type-C® 10Gbps signaling rate (USB Power Delivery, DisplayPort™ 1.4, HP Sleep and Charge) port which is a good candidate for HP USB-C G5 dock.

 

That port is NOT a Thunderbolt™ 3 nor Thunderbolt™ 4 port. What is the requirement for your  drawing tablet ? Does it require a Thunderbolt port ? If yes then that won't work.

 

Regards.

 

Regards.

BH
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