• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎01-04-2023 10:59 AM - edited ‎01-04-2023 11:21 AM

HP Recommended
Product: HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-ew0000 IDS Base Model

When I try to run UEFI PC Diagnostics, I get a message that the test needs to be updated.  Says go to:  hp.com/go/techcenter/pcdiags.  When I go there, there are no specific actions to take for this update.  I tried "Software and Drivers", but it says PC is up to date.  Also, HP Support Assistant says PC is up to date.  I'm going around in a circle here.  What is the solution?

UPDATE:  My UEFI PC Diagnostics Version is 8.7.1.0.  I don't know what the latest version is.

Another ting is, this is a brnd new, to me, computer in latter part of December, 2022.

The Product Name came from my Product List, but that is supposed to be 15t-ew000.

 

Category:
1 REPLY 1

‎01-05-2023 06:49 AM

HP Recommended

@EdwinL2,

The latest version is v 8.9.0.0. To download it, click the link below then click on the "Diagnose PC Hardware Issues Outside of the OS" and you'll see the download button.

HP PC Hardware Diagnostics | HP® Support

 

If you want to know what the fixes are, click the downloaded file (sp143798) and scroll down to the "Enhancements."  If you proceed the installation, you'll be asked where to install it and select the "hard drive."  I installed this version to my new SSD and the installation went well. Let me know how it goes.

 

 

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.