HP ENVY x360 CRASHES

[Josh_1123]

Hello, I am new to the community and to forums so hello! Anyways, I've been experiencing problems with my HP Envy laptop. It has been crashing inconsistently. It would constantly freeze saying "Application has been blocked from accessing graphics hardware" multiple times. It would be fine after I close the application but it would restart. This issue is pronounced whenever I would try to go to "Windows HD Color" and "Video Playback" settings. It would also freeze sometimes when I enable "Hardware Acceleration" on applications. I tried updating everything. Graphics drivers, chipset, BIOS, etc. I, as well, uninstall the graphics driver and reinstall it. It is still constantly freezing. This issue makes my laptop really unusable. If there is a different way to solve this problem then PLEASE share because I bought this laptop for academics and I really need it. 

[asmita6658]

@Josh_1123

Greetings!

 
Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an issue with the system's performance. 

Appreciate you trying the steps. Don't worry, I'm here to help! 

Let's try these steps -

Step 1 Deleting TEMP files -

1) In the search box, type and open Run. 
2) In the Run window, type TEMP and click on Ok. 
3) Delete everything from here. 
4) Use Ctrl + A to select all the files/ folders and Ctrl + Del to erase everything. 
5) Close the window. 

Step 2 Deleting %TEMP% files -

1) In the search box, type and open Run. 
2) In the Run window, type %TEMP% and click on Ok. 
3) Delete everything from here. 
4) Use Ctrl + A to select all the files/ folders and Ctrl + Del to erase everything. 
5) Close the window. 

Step 3 Deleting PREFETCH files -

1) In the search box, type and open Run. 
2) In the Run window, type PREFETCH and click on Ok. 
3) Delete everything from here. 
4) Use Ctrl + A to select all the files/ folders and Ctrl + Del to erase everything. 
5) Close the window. 

Step 4 Disk Cleanup  -

1) Go to file or windows explorer (yellow color folder icon at the very bottom of the screen). 
2) Go to C: 
3) Right click on C: and click on properties. 
4) Click on Disk cleanup.

You may also refer to this document for more information.

Hope this helps!

Let me know how that goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

[Josh_1123]

The solution has not been fixed. It is still having this issue.

[Barachiel]

@Josh_1123

It looks like you were interacting with @asmita6658, but he is out for the day & I'll be glad to help you out, 

I'm the Barachiel & I'm at your service.

In this case, I would recommend you to re-start the notebook, keep tapping F10, and run a complete test to make sure there are no hardware failure's.

Keep me posted. 🙂

[Josh_1123]

I'm sorry but the problem is still not solved. There isn't a hardware failure. I still have a few more months of my warranty, can I claim my warranty? 

[Barachiel]

@Josh_1123

Thanks for the response.

Yes you can. Having said that, since it isn't look's like a hardware issue, I would suggest you to follow this link and try performing a complete system recovery, which would take it back to the factory settings. Please take a back up before trying this. 🙂

Keep me posted. 🙂

[Josh_1123]

I try to enter Recovery and it displayed this error. I'm assuming it's a hardware issue? I've done tests and everything is working in order. It seems like the problem is not able to be solved. I would like to claim my warranty if possible. 

[Barachiel]

@Josh_1123

Thank you for the response.

I'm sending out a Private message with the required information's,

Good Luck. 🙂