• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP ENVY x360
Microsoft Windows 11

I had just purchase a new HP ENVY x360 laptop but it keeps crashing when I use my OneDrive. It happens more than ten times each day. 

 

HP ENVY x360 2-in-1 15.6" FHD Customized Laptop | 10th Gen Intel Quad Core i7-1065G7 | 32GB RAM 1024GB SSD | Touchscreen | Intel Iris Plus Graphics | Backlit Keyboard | Windows 10 Silver

 

My contact information is: 614-397-9999

1 REPLY 1
HP Recommended

@TumblingPizza

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help,

  • Have you tried accessing OneDrive in safe mode?
  • Have you tried uninstalling and reinstalling OneDrive?
  • Did you make any changes to the settings of your PC prior to the issue?

While you respond to that, let's try these steps: (Microsoft community)

  • Press ‘Win + R’ keys on the keyboard together to open the Run dialog box and type the following into the Run box:

    %localappdata%\Microsoft\OneDrive\onedrive.exe /reset

  • Once the reset is complete, reboot the machine and try changing local folder location to see if it works.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.