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- HP ENVY x360 notebook stopped recognizing external drive

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06-30-2024 05:46 PM
Product: HP ENVY x360 - 15m-ds0011dx
Operating System: Microsoft Windows 11
My HP ENVY x360 notebook no longer recognizes my EasyStore external drive. I see in the Volume Manager section of Device Manager there were two volumes listed: UNKOWN and easystore. I tried updates and they were still both listed. I removed them from the volume manager. I would only see them if I chose to view "by connection". I still cannot get it to mount. I can get it mounted on a different system but not this laptop anymore. Any suggestions?
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