HP Elitebook 2650p Drive

[cantor_aleph]

Hi,

I tried to solve my problem by calling HP support and various Forums, everything was useless.

 My problem is  no drive in device manager:

Unknown Device -

Physical Device Name :       \Device\USBPDO-5

Device Instance Path :        USB\VID_138&PID_003C\00A0180FAB8D

Physical Device Object Name :   \Device\USBPDO-5

I am only capable of turning the PC on and off,

Where can I find this driver?
Can anyone put the link where to download it?

Thank you and sorry for may english

[cantor_aleph]

Device Instance Path   USB_VID138A&PID_003C\00A0180FAB8D

Sorry for my english

[Paul_Tikkanen]

Hi:

You need this driver for the fingerprint sensor...

This package contains the driver that enables the Validity Fingerprint Sensor in supported notebook models that are running a supported operating system. The fingerprint sensor scans fingerprints for use with biometric security applications.

https://ftp.hp.com/pub/softpaq/sp56001-56500/sp56403.exe

[cantor_aleph]

Thank You for your help, I installed the driver and I restarted the PC but in device manager I always have: unknown device.

[Paul_Tikkanen · Accepted solution]

You're very welcome.

The file has driver support for the hardware ID you posted as shown from this partial copy and paste of the driver setup information file.

[Validity.NTamd64]
%VfsUsbDeviceName003c%=Biometric_Install, USB\VID_138A&PID_003c

Try manually installing the driver as follows...

Go to the device manager.  Click on the unknown device needing the driver.

Click on the driver tab.  Click on Update Driver.

Select the Browse my computer for driver software option, and browse to the driver folder that was created when you ran the file.

That folder will be located in C:\SWSetup\sp56403.

Make sure the Include Subfolders box is checked, and see if the driver installs that way.

[cantor_aleph]

All OK. thank you

[Paul_Tikkanen]

Anytime.

Glad to have been of assistance.