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HP Recommended
HP EliteBook 830 G5 Notebook PC
Microsoft Windows 10 (64-bit)

Hello! I want to recover my notebook to the original factory software and settings. However I change my SSD and all the the recovery partitions are gone. Where can I find any recovery media for my notebook? Or at least list of the drivers and software so I can download them manually. I tried HP cloud recovery but it does not support my system.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

Did you use the right version of the HP cloud recovery tool for your notebook?

 

One is for business PC's and one is for consumer PC's.

 

Yours uses the one for business PC's.

 

Cloud Recovery Client

 

2.10.1.17

 

https://ftp.hp.com/pub/softpaq/sp142501-143000/sp142993.exe

 

How to use:

 

HP Business PCs - Using the HP Cloud Recovery Client in Windows 11 and Windows 10 | HP® Customer Sup...

 

If for some reason the above version of the cloud recovery tool does not work on your notebook, you can make a bootable W10 installation flash drive with the Media creation tool from the link below.

 

Download Windows 10 (microsoft.com)

 

After W10 has completed installing, you can install the drivers and available software from your notebook's support page.

 

HP EliteBook 830 G5 Notebook PC Software and Driver Downloads | HP® Customer Support

View solution in original post

3 REPLIES 3
HP Recommended

Hi:

 

Did you use the right version of the HP cloud recovery tool for your notebook?

 

One is for business PC's and one is for consumer PC's.

 

Yours uses the one for business PC's.

 

Cloud Recovery Client

 

2.10.1.17

 

https://ftp.hp.com/pub/softpaq/sp142501-143000/sp142993.exe

 

How to use:

 

HP Business PCs - Using the HP Cloud Recovery Client in Windows 11 and Windows 10 | HP® Customer Sup...

 

If for some reason the above version of the cloud recovery tool does not work on your notebook, you can make a bootable W10 installation flash drive with the Media creation tool from the link below.

 

Download Windows 10 (microsoft.com)

 

After W10 has completed installing, you can install the drivers and available software from your notebook's support page.

 

HP EliteBook 830 G5 Notebook PC Software and Driver Downloads | HP® Customer Support

HP Recommended
Spoiler
 

Perfect! You are great! You are right!

HP Recommended

Glad to have been of assistance.

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