• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎04-17-2023 10:47 AM

HP Recommended
Product: HP Elitebook 840 G1

I recently upgraded RAM from the single 4gb to 2 X 8GB DDR3 1600 MHz PC3-12800 sticks, but the system is telling me it is not compatible DDR3 Memory. Error is Memory Incompatible (2e3). System does show that it has been upgraded to 16 GB, but do I need to replace this memory and if so with what?

Category:
2 people had the same question
1 REPLY 1

‎04-17-2023 10:58 AM - edited ‎04-17-2023 11:02 AM

HP Recommended

Hi:

 

Your notebook uses DDR3L-1600 memory which is 1.35V.

 

You must have installed DDR3-1600 memory which is 1.5V.

 

DDR3L memory can run at both voltages, but DDR3 memory can only run at 1.5V.

 

TEAMGROUP Elite DDR3L 8GB Single 1600MHz PC3-12800 CL11 Unbuffered Non-ECC 1.35V SODIMM 204-Pin Lapt...

 

Amazon.com: Crucial RAM 8GB DDR3 1600 MHz CL11 Laptop Memory CT102464BF160B : Everything Else

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.