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‎05-08-2018 09:26 AM

HP Recommended
Product: Elitebook 840 G4
Operating System: Microsoft Windows 10 (64-bit)

 

Hello There:

Time ago i set an administratior password for the bios and i can not remeber it.

Now there is an bios updating but i can't install it because I do not have the password. 

 

What can I do to resolve this problem? 

 

 

9 people had the same question
1 REPLY 1

‎05-08-2018 09:48 AM

HP Recommended

@Lolror

 

For that model you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

 

Phone >> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

Chat >> https://support.hp.com/us-en/contact-hp

 

When talking to the HP rep ask them to escalate your service request.

 

REO

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