• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎04-08-2016 02:56 PM

HP Recommended
Product: HP Elitebook 8460p
Operating System: Microsoft Windows 7 (64-bit)

I just purchased from the auction site a HP Elitebook 8460p for personal use  I was told that the OS was scrubbed so I wanted to reinstall.  I haven't been able to boot it up yet because I'm waiting on an adapter so I thought in the waiting period I would download the drivers to disk.  When I put in the Serial Number it says that the laptop came with Enterprise but when I look at the Product Code it is for Windows 7 Professional OA.  I tried to look for drivers and the site tells me I can't get them from this HP site.  So where can I get them.  I'm confused.  What OS do or did I have or are they the same.

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-08-2016 03:05 PM

HP Recommended

Hi:

 

If you live in the USA/Canada, call HP at this number and order a set of recovery disks.

 

1-800-334-5144

 

 

Have the serial # of the PC handy to give to the customer services rep.

 

A set will cost around $10 delivered by 1st class mail.

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎04-08-2016 03:05 PM

HP Recommended

Hi:

 

If you live in the USA/Canada, call HP at this number and order a set of recovery disks.

 

1-800-334-5144

 

 

Have the serial # of the PC handy to give to the customer services rep.

 

A set will cost around $10 delivered by 1st class mail.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.