HP Envy 13 camera not working

[MalcolmC3]

My HP Envy laptop is relatively new. The camera has stopped working and the computer cannot detect it. I have looked at Device Manager and unmasked hidden devices. The camera is not listed. I've made sure the 'camera off' button is not on. I have made sure the settings for camera make it available. Because the camera is not listed in Device Manager, there is no way to get the computer to look for the drivers. When I look on the HP driver download bit of the website, camera drivers are not listed. It seems to me that this needs a new installation of the driver, but I cannot see a way of getting a copy. Comments appreciated.

[Echo_Lake]

@MalcolmC3

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I appreciate your efforts to try and resolve the issue. 

I have a few troubleshooting steps we could try to fix the issue:  

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open HP Support Assistant, double-click the HP Support Assistant icon .
2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
3. Click Check for updates and messages to scan for new updates.
4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
5. Click the update name for a description, version number, and file size.
6. Select the box next to any updates you want to install, and then click Download and install.

And, also run BIOS Update: Follow the steps from the link: https://support.hp.com/in-en/document/c00042629
 

Refer to the document: https://support.hp.com/ca-en/document/ish_3960099-3335046-16 By the end of the article you will be able to isolate the issue.
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[MalcolmC3]

I had already tried all this and none of it works. The laptop has been returned to the dealer, and the diagnosis is it is a hardware issue.

[Echo_Lake]

@MalcolmC3

Thank you for posting back. 

I am glad to know that you managed to isolate the issue. Please reach out again for any further assistance.

Have a nice day ahead.