-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Software and How To Questions
- HP Envy 13 camera not working

Create an account on the HP Community to personalize your profile and ask a question
01-13-2024 09:06 AM
Hi @daljeet_rissam,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
I understand you are experiencing issues with the camera.
To use your webcam, simply slide the privacy camera switch on/off on the right side of your HP Notebook PC or press the webcam shutter key.
Open Device Manager. Navigate to Imaging devices. If there is no imaging device, then no camera modem is configured or there may be a camera hardware failure. Then right-click Imaging Devices and select Scan for hardware change.
Try updating the BIOS and webcam drivers on the PC and check if it helps. Click Here
Try the steps recommended below and check if it helps.
1. Open “Settings -> Privacy -> Camera.”
2. At the top, look for “Camera access for this device is on.”
3. If it is off, click the “Change” button and turn it on.
4. Under that, check for “Allow apps to access your camera” and make sure it is On.
5. Next, look at “Choose which apps can access your camera.” Make sure apps you want to use with your camera are enabled.
6. Re-enable the device.
Also, try running the hardware diagnostics test on your PC and check if the webcam on your PC is functioning correctly.
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Rachel571
HP Support
Sneha_01- HP support