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emsaki
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HP Envy 15 Notebook PC Shuts Down

HP ENVY 15-q014tx Notebook PC
Microsoft Windows 10 (64-bit)

I left my HP ENVY 15-q014tx Notebook PC laptop for a month when I came back the laptop started behaving different. The battery is 100℅ but It turns off when the the adapter is unpluged, I did tests the battery shows ok. I updated the BIOS, battery driver still problem persists

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emsaki
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HP Envy 15 Notebook PC Shuts Down

This is the screenshot

 

 

IMG_20191117_152349.jpg

 

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HP Envy 15 Notebook PC Shuts Down

@emsaki, Welcome to HP Support Community!

 

I would recommend you run a test on the adapter. Refer to the document HP Notebook PCs - Using and Testing the AC Power Adapter for help. Also, try with a different wall outlet.

 

Let's try reinstalling the Microsoft ACPI-Compliant Control Method Battery 

 

1) In the search box, type, and open “Device Manager”. 

2) Expand “Batteries”. 

3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 

4) Click on “Uninstall”. 

5) At the prompt put a check in the box to remove the current driver 

6) Shutdown the computer. 

7) Remove the battery for a minute and then put it back in. 

😎 When the computer comes back up it should automatically find the driver. 

9) Go to Device Manager. 

10) Expand Batteries. 

11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 

12) Click "Search automatically for updated driver software". Do the same thing with Microsoft ACPI-Compliant Embedded Controller. 

 

Also, try updating the computer - 

 

Step 1 Windows Updates - 

1) In the search box, type, and open Windows Updates. 

2) Check for updates. 

3) If the updates are available, click on install and restart the computer. 

 

Step 2 HP Support Assistant Updates - 

1) In the search box, type, and open HP Support Assistant. 

2) Check for updates. 

3) If the updates are available, click on install and restart the computer. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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