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- HP Envy 360 works fine but during travel the touchpad warped...

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07-05-2022 05:51 PM
My HP Envy 360 13.3" laptop works fine but during travel the touchpad warped (popped a little on the left bottom corner) and no longer allows double-click, and the bottom case is dented / warped near the power button on the left side. Yes, my laptop got bounced around in my backpack while running to catch a flight. Any thoughts on where I can get out of warranty repair or where I can get the parts and info to DIY ?
Thanks,
-David
07-09-2022 02:13 PM
Hi @MiamiDT
Welcome to the HP Support Community. We are really sorry that you are facing touchpad-related issues with your HP ENVY X360 - 13-Y023cl. We want to help you with it.
I have sent you a private message with further instructions to get this issue sorted. In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link.
Thanks!
I am an HP Employee