HP-Envy J007TX facing performance stuttering

[shreyash_chede]

I haven't updated anything on my laptop, I've been facing the stuttering problem when I start any game,  and the usual performance of the laptop is also slow

[Raj1788]

@shreyash_chede

Welcome to the HP Support Community

To provide you with an accurate solution, I'll need a few more details:

Are you facing this issue only while playing games?

Which game are you playing?

Are you facing the same issue while playing a different game?

Meanwhile, you answer the above, follow this document: https://support.hp.com/in-en/document/c03340676 for Improving PC Performance.

Keep me posted, how it goes!

Have a great day!

Cheers:)

[shreyash_chede]

I mostly play CSGO, PUBG PC, and same as them

[Echo_Lake]

@shreyash_chede

Thank you for posting back. 

I have a few troubleshooting steps we could try to fix the issue:  

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8.

BIOS default: 

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer.

Next, Perform Windows Update and HP Support Assistant:

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates. Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open HP Support Assistant, double-click the HP Support Assistant icon .
2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
3. Click Check for updates and messages to scan for new updates.
4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
5. Click the update name for a description, version number, and file size.
6. Select the box next to any updates you want to install, and then click Download and install.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[shreyash_chede]

I did try Hard reset and BIOS setting already, but it was fine for the first time when the game loaded after 10-15 minutes the issue persisted.

[Echo_Lake]

@shreyash_chede

Try this open the Device Manager and right-click on your Graphics cards and update them from there. Here is a document for Device Manager Information for Windows 8

Keep me posted for further assistance.

[shreyash_chede]

I think I Found the issue, I think it's the network card that is malfunctioning, as you see the screenshot this game in online and it is giving the error for assertion failed, and delayed input,  can you help me regarding my network card, i tried to check for update from Device manager but it don't help it says the drivers are up to date